What You Can Expect


As a valued service user you can be assured that:

  • We will undertake a comprehensive assessment of your needs and complete a full care plan.
  • We will undertake regular evaluations of the service provided.
  • We will work closely with you, your friends and family at all times.
  • Your care and support will be provided by fully trained and suitably experienced staff Visits will be made by regular staff who assigned to deliver your individual care.
  • Your personal opinions and preferences will be respected.

You can also be assured that your individually assigned carers will always:

  • Protect your dignity and privacy.
  • Maintain confidentiality regarding your care needs and personal affairs.
  • Respect your home and belongings.
  • Address you by the name you prefer.